03:00
Bridging the Marketing and Transactional Email
05:02
Differentiator: Laser Focus on Email
06:10
Joining the US Team to Scale across North America
07:30
Leaving All Solutions Open to What the Market/Customers Tell
09:43
Leaning Into a Human Face in Front of All the Customers
10:05
Deliverability and Telling Stories
12:02
Crafting the Small Little Moments of Interaction with the Brand
13:03
Massive Boon: First GDPR Compliance Email Service Provider
13:55
First ISO Certified Email Provider
15:32
Takeway: Really Looking to the Content You're Creating
16:57
Building Feedback into Product Development
18:25
Tactical Point of View: Managing Feedback
19:49
"Swiss Army Knife" Customer Success Team
21:41
A Collaborative Email Tool
23:34
The Collaboration Toolkit
24:52
Investing in Videos and Animations to Showcase the Tool
26:25
Launching Email Planner: Calendar and Live Collaborative Tool for Teams
28:12
Really Leaning Into Your Team's Unique Skill Strengths
31:17
Challenge for 2018/19: Being Heard in All the Noise
34:34
Lightning Questions
About Miles DePaul:
